Elevate Catering respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may disclose it, and the choices available to you when you visit our website, request a catering quote, email us, or otherwise communicate with us.

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1. INFORMATION WE COLLECT
 

Information You Provide
We may collect personal information that you voluntarily provide when you submit a form, request a quote, email us, or communicate with our team. This information may include:

• Name
• Email address
• Telephone number
• Preferred contact method
• Event date and location
• Event type
• Estimated guest count
• Cuisine and service preferences
• Estimated catering budget
• Dietary restrictions or food-allergy information
• Any other information included in your inquiry

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Please provide dietary or allergy information only when relevant to your catering request. This information is used to help us understand and accommodate your event needs and should not be considered medical advice.

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Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This information may include:

• Internet Protocol address
• Browser and device information
• General geographic location
• Pages viewed and links selected
• Date, time, and duration of visits
• Referring website or source
• Website performance and interaction information

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2. HOW WE USE YOUR INFORMATION

We may use personal information to:

• Respond to catering inquiries and quote requests
• Communicate with you about your event
• Prepare customized menus, proposals, or estimates
• Confirm event details and provide requested catering services
• Accommodate disclosed dietary restrictions or food allergies
• Maintain business and customer-service records
• Improve our website, menus, services, and customer experience
• Protect the security and integrity of our website
• Prevent fraud, misuse, or unlawful activity
• Comply with legal, accounting, tax, or regulatory obligations
• Send promotional communications when permitted by law and, where required, with your consent

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Submitting a quote request does not create a catering contract or guarantee availability. Event services become binding only through a separate written agreement accepted by the applicable parties.

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3. HOW WE SHARE INFORMATION

We may disclose information to service providers that assist us with operating our website and business, including:

• Website hosting and form-management providers
• Email and communication providers
• Analytics and website-performance providers
• Customer-management and administrative service providers
• Professional advisers, including accountants, attorneys, and insurers
• Government agencies or other parties when disclosure is required by law

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These providers may access information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law. 

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We may also disclose information when reasonably necessary to:

• Comply with a law, court order, subpoena, or lawful government request
• Protect the rights, property, safety, or security of Elevate Catering, our customers, or others
• Investigate suspected fraud, misuse, or unlawful activity
• Complete a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

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We do not sell personal information for monetary consideration.

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4. WIX AND WEBSITE HOSTING

Our website is created and hosted using Wix. Information submitted through the website may be stored or processed through Wix and its infrastructure, applications, or affiliated service providers.

Wix may process information under its own terms and privacy practices. We encourage visitors to review Wix’s privacy information for additional details about its data-handling practices.

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5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Operate essential website features
• Maintain website security and stability
• Remember visitor preferences
• Measure website traffic and performance
• Understand how visitors interact with the website
• Support analytics, marketing, or advertising tools that we choose to use

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Some cookies are necessary for the website to function. Other cookies may be optional and may be managed through our cookie banner or your browser settings.

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Disabling certain cookies may affect how parts of the website function. Third-party applications or integrations added to the website may place their own cookies and process information under their respective privacy policies.

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6. COMMUNICATIONS

We may use the contact information you provide to respond to your inquiry, discuss your event, provide a quote, request additional information, or communicate about catering services you requested.

We will not use a catering inquiry as consent to send recurring marketing text messages. If we later offer promotional emails or text messages, we will provide any disclosures and opt-out options required by applicable law.

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You may ask us to stop sending promotional emails by using the unsubscribe option included in the message or by contacting us at natalie@shokuinc.com. You may still receive transactional or service-related communications concerning an active inquiry, proposal, agreement, or event.

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7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Respond to inquiries
• Provide requested services
• Maintain business, tax, accounting, and legal records
• Resolve disputes
• Enforce agreements
• Comply with applicable legal obligations

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Retention periods may vary depending on the nature of the information and our legal or operational needs.

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8. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

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9. YOUR PRIVACY CHOICES

Subject to applicable law, you may request that we:

• Confirm whether we maintain personal information about you
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain personal information
• Stop sending promotional communications

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We may need to verify your identity before processing a request. Certain information may be retained when reasonably necessary to complete a transaction, maintain required records, protect legal rights, prevent fraud, or comply with applicable law.

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To submit a privacy request, email natalie@shokuinc.com with “Privacy Request” in the subject line.

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10. CHILDREN’S PRIVACY

Our website and catering inquiry services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information directly from children under 18 through this website.

If you believe a child has provided personal information without appropriate authorization, please contact us so we can review and address the matter.

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11. THIRD-PARTY LINKS

Our website may contain links to social-media platforms, external websites, or third-party services. We are not responsible for the privacy, security, or content practices of third parties. Please review their privacy policies before providing them with personal information.

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12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, or legal obligations. The revised policy will be posted on this page with an updated “Last updated” date.

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Your continued use of the website after a revised policy is posted constitutes acknowledgment of the updated policy to the extent permitted by law.

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13. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, contact: 

 

Elevate Catering
natalie@shokuinc.com
Service Area: Utah